Refunds and Reservation Transfers
If you purchase a seat in one of our NI Creative workshops and are unable to attend, we offer a full refund, store credit, or reservation transfer if you notify our studio within 24 hours of your scheduled workshop. Please contact us at (703)871-5129 or firstname.lastname@example.org to request a workshop cancellation.
Gift certificates, downloadable materials are non-refundable, and completed workshops are none refundable.
Inclement Weather Policy and Refund
We care about the safety of our staff and customers. If inclement weather in the area cause hazardous road conditions and require that we cancel a scheduled workshop, we offer a store credit, reservation transfer, or a full refund upon request.
If we remain open but hazardous road conditions in your area prevent travel, please notify us 3-hours in advance. If we are notified within 3-hours of your scheduled workshop, we will transfer your reservation or provide a store credit.